Frequently Asked Questions
Everything you need to know about our fresh artisanal bakes.
How far in advance should I place my order?
To ensure the highest quality and freshness, we recommend placing your order at least 48 hours in advance for standard items and 7 days for custom celebration cakes.
Do you offer same-day delivery?
Currently, we do not offer same-day delivery as all our products are baked to order. This ensures you receive the freshest treats possible.
How should I store my baked goods?
Most of our breads and pastries are best kept at room temperature in an airtight container. For cakes with cream or ganache, please refrigerate and consume within 3 days.
Do you provide options for dietary restrictions?
Yes, we offer a dedicated range of gluten-free, vegan, and nut-free products. Please check the 'Dietary' filter on our shop page for specific details.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order, please contact us within 24 hours for a resolution or refund.
Can I track my delivery?
Absolutely. Once your order leaves our kitchen, you will receive a tracking link via SMS or email to monitor your delivery in real-time.